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Fri, Jan 14, 2022 9:17 PM


ANSWERED: How to manage people with Xfinity xFi?

Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls. For more information on the xFi web portal and Xfinity app, see our xFi portal and Xfinity app. For tips on managing devices, see personalizing and controlling devices with xFi.

I don’t need instructions. Take me directly to the People tab.

People Tab

In the People section, you can organize all of your connected devices by the people who use them. Once you've created a person, you'll be able to access additional features to manage your home network, including the ability to Pause All Devices, set a Downtime schedule, establish Active Time Limits, enable Active Time Details and turn on Parental Controls for safe browsing.

To create a person:

  1. Go to People.
  2. Select Add a person.
  3. Enter a name and select an icon.
  4. Tap Add person.

Once a person is created, you can select them from People, and assign their devices to them.

Pause All Devices

access for devices connected to your home network can be blocked individually, or at the person level. Pausing a person will pause internet access on your home network for all of their assigned devices.

To pause a person:

  1. Select the person from People.
  2. Then select Pause All Devices. You can also select Pause all devices directly from People.
    • Note: This option will only be available for people that are not already paused or in Downtime and have at least one connected device.

You can pause the person for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause the devices.

Once a person is paused, any new device assigned to them will be paused.

Please note that any in-progress activity might not stop immediately. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused.

To unpause a person:

  1. Select the person from People.
  2. Select Unpause all devices. You can also select Unpause all devices directly from People.
    • If the person is paused under a downtime schedule, you can choose to Wake up all devices directly from the People tab.

This will unpause all devices assigned to that person.

Learn more about pausing individual devices.

Today's Active Time

A person’s time online will be shown in HH:MM format. For a more detailed view, select the person and then View More. From there, you can view the online time by hour of day for the current day and the past six days.

If there has been no online time for the day, click the View Past Time Spent link to view time online for prior days.

Assigned Devices

You can manage a person's assigned devices from the bottom of their page.

To assign a device:

  1. Under Assigned Devices, select Assign Device.
  2. Click the checkbox next to the device(s) you want to assign.
  3. Finish assigning devices by selecting Assign.

To unassign a device:

  1. Under Assigned Devices, select Unassign.
  2. Select the trash can icon next to the device you want to unassign from the person and confirm Unassign Device.
  3. Select Finish Editing when you are done unassigning devices.

Person Settings

To access a person's Settings, select the gear icon in the top right corner of a person's page.

The app's profile page is shown, with a gear icon in the top right.


Additional Resources

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