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Tue, Mar 6, 2018 1:00 PM

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ANSWERED: Activating your Xfinity xFi Gateway with the Xfinity xFi App

Let's activate your new Xfinity Internet/Xfinity Voice service if you rent anXfinity xFi Gateway!

Notes:

  • The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.
  • ForWiFi Ready Apartments withpre-installed xFi Fiber Gateways, Xfinity app activation isnotavailable. You’ll need to activate by using the default SSID and Password listed on the Gateway sticker to connect to WiFi and then open a web browser to configure your Xfinity Internet. For more details, see Getting Xfinity Internet in Your WiFi Ready Apartment.

To find out the type of Gateway you have, check the make and model information on the bottom of your device. You can also find this information by logging in to your account to view the make and model of your Gateway.

If you don't have an xFi-compatible Gateway, see activating other Wireless Gateway devices.

Activation Instructions

Before you start: Download the Xfinity app for free from the Apple App Store or Google Play.

  1. Launch the Xfinity app and sign in using your Xfinity ID and password. (You must be the primary, a member or a manager to access.)
  2. Select Get Started to begin the process of setting up your Gateway. Activation should only take about 20 minutes.
    • If you aren’t prompted to begin the activation process as soon as you sign in to the app, you can navigate to the activation entry point by selecting the Account icon from the top-left corner of the Overview tab on the Xfinity app and then selecting Activate xFi Gateway or Modem under the Devices section.
      The account icon appears as a stylized head and shoulders in a circle, in the top-left corner of the Xfinity app Overview screen.

      Under Devices choose Activate xfi gateway or modem, the second option

      Time to get your new gateway up and running screen. Get started on the bottom.

  3. The Xfinity app will then take you through the necessary steps to set up your Gateway and activate your Xfinity Internet/Xfinity Voice service. To get started, find an active cable outlet in your home. An active cable outlet is commonly found in a living room or office and has, most likely, provided service before.

    Note: Customers who live in WiFi Ready Apartments and lease the pre-installed xFi Gateway won't need to physically install the Gateway. They can check that the Gateway is plugged in and has power by making sure that the coax cable is connected to the Cable In/RF In input in the back of the device and that the lights are lit on the front of the device. The pre-installed xFi Gateway will already be installed in a media panel and connected to a cable outlet.
    QR Code screen with Use Camera button on the bottom.

  4. To maximize your WiFi coverage, avoid cramped spaces and make sure your Gateway is placed at least a few feet off the floor.
  5. Once you've found the best spot for your Gateway, follow the instructions to connect the coax cable to your Gateway and active cable outlet. Make sure this connection is finger tight.
    • If you have a single light on your Gateway, your device will be ready to activate when it turns white and is either solid or blinking. If you have multiple lights on your Gateway, your device will be ready to activate when the top three lights are solid.
    • Select Ready to Go! to continue.
      Instructions screen on the left. Ready to Go screen on the right.

  6. Now that your Gateway is powered up, select Check Connection to check if your cable outlet is active.
    Let's Check Your Connection screen, with Check Connection button at bottom

  7. If an active outlet is detected, you can now proceed with personalizing your home WiFi network name and password. Enter a WiFi name and password that is easy to remember and secure. This is what you'll use to connect your personal devices to your network. Select Next.

    If the cable outlet is not active, you can select Try Another Outlet and repeat steps 5 and 6 with a different outlet in your home. If there are no other outlets to try, select I Don’t Have Another Outlet so we can help schedule a technician visit.
    We Can't Find Your Gateway screen,with Try Another Outlet and I Don't Have Another Outlet options displayed at bottom

    The Xfinity Assistant chat screen showing a sample conversation to schedule an appointment

    Note: If any other error occurs during activation, you'll be connected with an agent via SMS text messaging for help. If an agent is unavailable to chat via text, we'll call you.

  8. Confirm the WiFi name and password you entered. If you need to make changes, simply select the back arrow in the top left-hand corner of the screen. If you are also activating Xfinity Voice, you will see your phone number on this screen. Select Confirm and Finish Up.

    Note: If you’re upgrading an existing xFi Gateway with a new one or moving your service to a new address, you should be able to keep your previous settings, including the WiFi name and password. Just remember, if you change the WiFi information, you'll need to reconnect all of your devices using the new WiFi name and password. Your home network setup will now begin and can take up to 10 minutes to complete. You can enable push notifications so you can be alerted when your activation is complete.
    Setting up your network screen.

  9. Once your Gateway is activated, you'll need to connect to your new WiFi network. You can choose to either auto connect or manually connect the mobile device you’re using.
    • Auto Connect: Depending on your device’s operating system, you may get a message prompting you to join the new network. If your device is unable to auto connect, you’ll still be able to manually connect.
    • Connecting Manually: Copy your WiFi password to your clipboard by selecting Copy and then Go to Settings. From there, go to your WiFi settings on your phone, wait for your new WiFi name to show in the list of available networks, and join the network by pasting your password. And remember, you'll need to connect all of your other WiFi-enabled devices, too.
      Auto Connect screen. Button on the bottom.

You can now use the xFi app to access your home network settings, see who's most active on your network, pause devices, troubleshoot connection issues and block inappropriate content and network threats. Learn more about xFi Features in the Xfinity App.

Note: For customers who upgrade to an xFi Gateway that previously used their own modem, the Activate xFi Pods and Activate Xfinity Camera buttons will not immediately be available in the Account tab. These buttons will become available 24 hours after activation of the xFi Gateway.

Additional Resources

https://www.xfinity.com/support/articles/activate-xfi-gateway-app

https://youtu.be/qYsXZTNQdbU

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