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Thursday, August 10th, 2017 1:00 PM

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ANSWERED: How to restart the Xfinity Home touchscreen?

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​Resetting a Frozen Touchscreen Screen​

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​Learn how to resolve a frozen screen issue when using an Xfinity Home touchscreen.​

​What You'll Need​

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  • ​Xfinity Home​
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  • ​The Home Station or touchscreen with a frozen screen​
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  • ​Phillips-head screwdriver​
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​Reset Xfinity Home Station​

​ ​Xfinity Home Station.

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  1. ​Carefully place the Xfinity Home Station face down and remove the stand by gently pulling it up.​
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  3. ​Remove the battery cover by gently pulling towards the bottom of the screen.​
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  5. ​Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.​

    The back of the home station with the back removed.
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  7. ​Did the screen restart and is now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the screen is still unresponsive, please​​ ​​contact us​​ ​​for further assistance.​
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​Reset TCA300 or XH1-TC Touchscreen​

​ ​TCA300 or XH1-TC Touchscreen

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  1. ​Place the touchscreen face down and remove the screw at the base of the screen.​
    The screw is in the center of the base of the touchscreen controller

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  3. ​Remove the battery cover from the back by inserting your finger in the hole and pulling down.​
    Hole is at the back of the touchscreen

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  5. ​Remove the battery and unplug the power cord. Wait 10 seconds and replace the battery and plug in the power cord. This will restart the touchscreen.​
    Power cord inserted in the back of the touchscreen controller

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  7. ​Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. If the touchscreen is still unresponsive, please​​ ​​contact us​​ ​​for further assistance.​
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​Reset TCA200 or TCA203 Touchscreen​

​ ​Reset TCA200 or TCA203 Touchscreen Controller

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  1. ​Remove the stand from the back of the touchscreen.​
    ​Note:​​ ​​To avoid triggering the panic button, do not put the device face-down when removing the stand.​

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  3. ​Remove the two Phillips-head screws at the base of the screen, and then slide in a downward motion to remove the stand.​
    Two screws at the back of the touchscreen

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  5. ​Locate the​​ ​​Reset​​ ​​button on the back of the device. Using a pointed object, press the​​ ​​Reset​​ ​​button for 10 seconds or until the screen turns black. This will restart the touchscreen.​
    Reset button is a pin hole on the back of the touchscreen

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  7. ​Did the touchscreen restart and is the screen now responsive? It may take a few minutes for your cameras and other devices to reconnect. ​
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​Additional Resources​

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​https://www.xfinity.com/support/articles/frozen-touchscreen-controller​

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​https://www.xfinity.com/support/articles/troubleshooting-touchscreen-issues​

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