Frequent Visitor
•
16 Messages
Xfinity Voice
I noticed that we are being billed for Xfinity voice at home, but we do not need it. I tried to cancel it myself, but I could not figure it out. I want to keep my internet service, but I just don't need the Xfinity voice aspect. Please help!
Accepted Solution
XfinityKrystal
Official Employee
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286 Messages
7 months ago
Hello @Midnightsalty20! I hope you are enjoying your weekend! You've come to the right place to have your service needs taken care of. We appreciate you reaching out to our Digital Care experts on Forums! It would be a pleasure to help remove the phone service off your account and set up for internet only.
Could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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