New Poster
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17 Messages
Xfinity Voice with Fiber Optic Service
Does Xfinity Voice require a cable modem, or is an adapter available to just grab a network connection if someone has fiber optic internet.
New Poster
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17 Messages
Does Xfinity Voice require a cable modem, or is an adapter available to just grab a network connection if someone has fiber optic internet.
XfinityKatie
Official Employee
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744 Messages
2 years ago
You are asking a great question! To use our Xfinity Home Phone services, you would need to have a compatible eMTA modem. You have the option to rent a modem through us, or you can utilize your own modem as long as it is compatible with our network and provides eMTA technology. If you were interested in using your own modem, you can easily visit https://www.xfinity.com/support/devices/#unauth to check which devices work on our network, and even filter to only see modems that have Voice/Telephone enabled. Please let us know if this helps and if you have any more questions!
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southerndoc
New Poster
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17 Messages
2 years ago
Thanks. So I would need coax service in addition to my fiber service.
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BruceW
Gold Problem Solver
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25.9K Messages
2 years ago
This is not correct. "Gigabit Pro" service is only provided over a fiber-to-the-premises connection using the xFi Fiber Gateway described on https://www.xfinity.com/support/articles/broadband-gateways-userguides. No retail versions of this device are available for purchase, they're only available for rental.
Regular Gigabit (NOT "Pro") service is delivered over a coax connection from the fiber distribution lines and retail modems and gateways are available for that purpose.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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