Xfinity Voice not working

I recently upgraded my equipment to a Voice and Data Modem TECHNICOLOR CGM4331COMSerial #: 80DAC2DD12F5. The internet works fine. Voice does not. Reset the unit multiple times. Tried both ports. Tried different RJ11 connection. Still no dial tone. Can't figure out how to talk to live agent after trying the online assistant, the phone app, and reading all the troubleshooting articles on line. How can I get help to get my phone service back?

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XfinityAbby

Official Employee

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888 Messages

2 hours ago

Hello @user_82at9g, thank you for reaching out on our community forum. I know that is is very important to have all of your services working as they should. I would be happy to troubleshoot the issue with you.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Home Phone Service & Equipment

user_82at9g

Xfinity Voice not working

XfinityAbby

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