Visitor
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1 Message
Xfinity never ported our original telephone number
We asked that our original phone number be ported but recently found out that it wasn't. Now we are set up with a different telephone number.
Visitor
•
1 Message
We asked that our original phone number be ported but recently found out that it wasn't. Now we are set up with a different telephone number.
XfinityJohnG
Official Employee
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2K Messages
2 months ago
Thank you for reaching out here @user_qm09if. I would be happy to look into any porting issue on your phone service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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