2 Messages

Saturday, February 25th, 2023 12:13 AM

Xfinity Landline VOIP Phone Has Echo

​My modem/router was recently upgraded by Xfinity to the xFi Gateway (the tall white modem with no lights on the front). I have a phone line through Xfinity Voice, and ever since the upgrade, when I place a phone call, I can hear my own voice echo back to me.​

​I have tried 3 separate phones to ensure it was not an issue with the phone itself. I then tried these same phones on an old fashioned copper landline, and they all worked correctly.​

​I have Xfinity out to check out the issue, and they swapped the phone jack that I had been using. They also ran new cable from the nearest junction box to my house, into my house, and all the way to the modem, so I do not think that is the issue. Despite all of that, the issue persists.​

​Edit: Want to add, the echo does NOT happen if I receive an incoming call. Only when I place an outgoing call.​

​Any help would be appreciated.​

Accepted Solution

Official Employee


94 Messages

25 days ago

Hello @theguitarman, thank you for reaching out to Xfinity through our Forums! We appreciate you creating a public post sharing your issue, and the steps you have already taken to resolve it. I am sorry to hear that after trying different phones, on different connections, and having a technician perform all of that work, your issues are still ongoing. 


We would like to take a closer look into this situation, and see if there is anything we can do to help. To get started, could you please send me a Direct Message with your first and last name, as well as your full and complete address? Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message



2 Messages

19 days ago

For anyone experiencing this issue, Xfinity was able to identify an issue on the main hub in my area, and they were quick to fix it. I did not need a new phone or new modem, the fix on their end appears to have resolved the issue. Thanks to Xfinity for getting this resolved!

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