Visitor
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2 Messages
Xfinity Landline VOIP Phone Has Echo
My modem/router was recently upgraded by Xfinity to the xFi Gateway (the tall white modem with no lights on the front). I have a phone line through Xfinity Voice, and ever since the upgrade, when I place a phone call, I can hear my own voice echo back to me.
I have tried 3 separate phones to ensure it was not an issue with the phone itself. I then tried these same phones on an old fashioned copper landline, and they all worked correctly.
I have Xfinity out to check out the issue, and they swapped the phone jack that I had been using. They also ran new cable from the nearest junction box to my house, into my house, and all the way to the modem, so I do not think that is the issue. Despite all of that, the issue persists.
Edit: Want to add, the echo does NOT happen if I receive an incoming call. Only when I place an outgoing call.
Any help would be appreciated.
Accepted Solution
CCChristian
Contributor
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127 Messages
1 year ago
Hello @theguitarman, thank you for reaching out to Xfinity through our Forums! We appreciate you creating a public post sharing your issue, and the steps you have already taken to resolve it. I am sorry to hear that after trying different phones, on different connections, and having a technician perform all of that work, your issues are still ongoing.
We would like to take a closer look into this situation, and see if there is anything we can do to help. To get started, could you please send me a Direct Message with your first and last name, as well as your full and complete address? Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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theguitarman
Visitor
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2 Messages
1 year ago
For anyone experiencing this issue, Xfinity was able to identify an issue on the main hub in my area, and they were quick to fix it. I did not need a new phone or new modem, the fix on their end appears to have resolved the issue. Thanks to Xfinity for getting this resolved!
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