8 Messages
Xfinity Landline using a dedicted modem is no longer working
Hi I have an xfinity landline using a separate modem than my internet modem.
The landline is no longer working and I think it may be the Comcast provided landine modem having a problem.
The ONline indicator light on the Modem is no longer lit. All other lights on modem are operational.
The modem is a comcast provided Arris model TM402P/110
XfinityEricB
Official Employee
•
3.2K Messages
15 hours ago
Thanks for reaching out to us for assistance with your home phone service concern, and we are happy to help get this fixed for you. I see you sent us a Direct message already for help, and we can continue there with you to get this fixed for you. Can you send us the requested information in a DM please to allow us to find your account to help?
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