U

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Sunday, March 5th, 2023 1:53 AM

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Xfinity home phone issue

92 year old mother in law home phone service call waiting is no longer working. When you call her and she is on the line you don't even get a busy signal you get message that voicemail is not enabled. She does not want the Xfinity voicemail because she doesn't know how to retrieve the messages. Has an answering machine.  Home phone is displaying that there are voicemails via phone company. Have called customer service several times and they insist call waiting is on. Had service person at her house today he verified that call waiting is not working. Told me to call customer service to disable voicemail and enable call waiting. Did this. Service rep said call waiting was enabled. I asked if they could deleted voicemails so that message would go away on her phone. She said she did. Nothing changed except now, when she makes an outgoing call her caller id shows as private number so we don't even know it's her calling. Help!

Problem Solver

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385 Messages

9 months ago

Good evening @user_563fa8. Thank you for contacting our team of experts here on social media. I hope you are doing well and having a great night. We appreciate you letting us know about the issues your mother-in-law has been experiencing with her phone. Please know this is not the experience we want her to have. We are here to help. :)

Please send our team a direct message so we can better assist. 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. Thank you!

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