New Poster
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3 Messages
XBB1-A Backup Won't Pair
Recently I noticed that the light on my backup battery (XBB1-A) was blinking green. This indicates that the battery wasn't paired with my gateway. I have the XB6-T (Technicolor CGM4140COM) gateway. The backup battery was paired in the past and only recently did I notice the blinking light. I tried unplugging everything and reinstalling the backup battery per the instructions. The battery simply won't pair with the gateway. Any ideas how to remedy this situation?
Responses
csmith182
New Poster
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3 Messages
1 y ago
Additionally... I tested the battery by making a phone call, then pulling the power plug, simulating a power outage. It maintained the ongoing call for a few minutes. Once I hung up the phone, and attempted to make a new outgoing call, I had no dialtone anymore.
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hal3ko
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4 Messages
6 m ago
I had this same issue. Login to the modem (10.0.0.1 with your admin password). Click on Troubleshooting -> Reset/Restore router, then click on Reset Battery. Wait about 15-20 minutes, and it should pair (the light will turn blue).
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