Skip to main content

  • Home

  • Getting Started

    • Offers

J
JZinNH
1st Topic

2 Messages

Wednesday, January 8th, 2025 11:32 PM

Will Comcast provide setup details for non-integrated ATA devices

I want to use an Ubiquity system, however their cable modem does not have FXS ports so I need to use a third party ATA.

Will Comcast provide setup details and support for ATAs such as https://www.patton.com/voip-gateway/sn200/?

It's really very simple... either Comcast enables this use-case or I drop their VoIP service for Vonage or similar.

Question

 • 

Updated 

1 day ago

8

1

0

Was this helpful?

XfinityThomasA

Official Employee

 • 

2K Messages

1 day ago

Hello, and thank you for joining the Xfinity Forums community, @JZinNH. We are here to help in every way we can however, we cannot troubleshoot devices that are not our product. What device are you using?

 

2

0

JZinNH

2 Messages

I did not ask for troubleshooting. I asked for the configuration, setup and technical specs to enable third-party VOIP ATA devices w/ the Xfinity Voice service.

If you have ever setup a VOIP phone or other VOIP device, there are URLs (SIP, etc), credentials, and similar needed to make it work.

Please provide details on how to setup a _standard_ VOIP ATA (analog telephone adapter) with Xfinity Voice.

Like

Reply

1 day ago

0

XfinityThomasA

Official Employee

 • 

2K Messages

To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA), JZinNH. We may revise the requirements at any time for Xfinity Voice service, including the compatible eMTA makes, models, versions, and styles.


We do not guarantee the compatibility of Xfinity Voice with any other service, system or equipment, including customer-supplied eMTAs.
If there is an incompatibility, remedies are limited to those described in the Xfinity Voice Subscriber Agreement.

To use Xfinity Voice service you need a telephone handset and electrical outlets. Inside wiring and jacks are not required for service. Handsets may be connected directly to a Comcast Wireless Gateway device, or inside wiring and jacks can be connected to provide phone service throughout a residence.

 

Check that your equipment meets our minimum Xfinity Voice requirements here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here