Visitor
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1 Message
Why is my land line not working?
Land line not working. Xfinity assistant has done troubleshooting on wifi and other possible problems.
Visitor
•
1 Message
Land line not working. Xfinity assistant has done troubleshooting on wifi and other possible problems.
XfinityPaula
Official Employee
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1.5K Messages
2 days ago
Good morning user_kdm67w! Thanks for joining us on our Xfinity forums and for reporting the trouble you are having with the home phone. I'm sorry that the assistant was not able to help out, but you are with the right team to get your phone working again! Our home phone is vital to us especially in case of an emergency. Let's work to get your line working again.
Do you hear a dial tone when you pick up the phones receiver?
Did you recently change out the modem or gateway for your phone service? The modem or gateway would also be used for your Xfinity internet connection if you have that service as well.
Does your home phone plug into the gateway or a phone jack inside your home?
If you connect to a phone jack inside your home, are you able to move that phone to connect directly to the gateway? You will see a tel 1 port in the back of the gateway.
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