Visitor
•
2 Messages
Why does voicemail not notify me when I have new messages?
Up to a year or two ago, when I got new voicemail messages, it would say so on my phone and when I pressed the "on" button, I would get the stutter tone and dial tone. Not any more, and I've gone weeks not realizing I had voicemails. I checked the phone, and voicemail notifications are turned on. Same with Xfinity. Not getting the stutter tone suggests it's an Xfinity problem. How do I get it rectified?
XfinityJosephA
Official Employee
•
977 Messages
1 year ago
Hello, @srallen, we will do all we can to help with your Voicemail. Are you able to let us know if you use a personal answering machine? Or are you only using your Xfinity Voicemail box? Knowing this will determine the path we take to resolve the issue.
0
0
srallen
Visitor
•
2 Messages
1 year ago
My phone has the capability of serving as an answering machine, but that capability is disabled.
I do get voicemails on Xfinity, but the stutter tone that indicates there are new voicemails does not happen. I see that as being a problem on the Xfinity end.
1
0