john5246's profile
john5246
Expressive Exchange
Responsive
Conversation Starter

Contributor

 • 

26 Messages

Sat, Sep 14, 2019 2:00 PM

We have a dial tone, can make calls out, but not receive. "not in service" message when calling in

When we call our home phone number it says "not in service". There is a dial tone. We can make calls out. What's going on?

Support opened a ticket but they said 24-48hrs before I will get a call to resolve this issue. Until then I have no phone.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

It sounds like your service part of the modem just needs reprovisioned.
john5246

Contributor

 • 

26 Messages

2 y ago

They never ported our number over. We are switching from one triple play plan to another. Not sure why this happened.

New to the Community?

Start Here