john5246's profile

Contributor

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26 Messages

Saturday, September 14th, 2019 2:00 PM

Closed

We have a dial tone, can make calls out, but not receive. "not in service" message when calling in

When we call our home phone number it says "not in service". There is a dial tone. We can make calls out. What's going on?

Support opened a ticket but they said 24-48hrs before I will get a call to resolve this issue. Until then I have no phone.

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Gold Problem Solver

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25.9K Messages

6 years ago

It sounds like your service part of the modem just needs reprovisioned.

Contributor

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26 Messages

6 years ago

They never ported our number over. We are switching from one triple play plan to another. Not sure why this happened.

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