Visitor
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1 Message
Voip down since new modem
My voip phone service has been down since installing the new Xfinity modem. Phone goes directly to voice mail. I have already tried the support suggestions with a system reset. No avail. Looks like an ongoing issue with the new modem. Please help.
XfinityOrlandoM
Official Employee
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2.4K Messages
6 months ago
@purpleguym
Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/manage-voicemail-features-in-xfinity-connect has great information on your voicemail settings that you can check to make sure your settings are set up to allow a number of rings before it goes to voicemail.
I recommend you check your settings to make sure it's not set too low and also make sure your telephone line is connected to teleport one on the back of your modem.
are you using an Xfinity modem or are you using your personal own amodem?
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user_r3tyo2
Visitor
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1 Message
16 days ago
I too just got the new white modem from Xfinity and my voip phone isn't working at all. The phone is fine, electric connection is fine, but I get no dial tone and when I receive calls I never hear a ring and it does go directly to voicemail. But since I never get a dial tone I'm not able to use the phone at all. And yes, I have a new phone cord in the phone and it is connected to the correct port on the modem.
Please help?!?
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