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Tuesday, March 11th, 2025 1:39 AM

voice signup FAILURE

Tried to signup for xfi-voice today. Got to the agreement screen clicked ok. A minute later the rep said they needed to send a tech to my house. ok A new screen came up with a (($100.00 dollar charge)) to have a service call. I asked why do I have to pay $100.00 for a service call if there is a problem with xfinity's system I refused.   I purchased the modem they (approved and recommended.) $370.00 for the modem now $100.00 dollars for a service call..  I'm now the proud owner of a $370 dollar useless unneeded modem. So disgusted with xfinity"s scamming me.    I recently signed a 3 year agreement on my internet plan or I would dump them completely.

DON'T WORRY XFINITY I KEEP MY PROMISES

Gee I wonder why you lost 1/4 million customers last year

I even called back later to see if the first rep was wrong

3 years and counting xfinity  3 years and counting

Official Employee

 • 

1.9K Messages

1 day ago

 

user_4oklzl Thanks for reaching out! We can have a look into your concerns, and help with your Xfinity Voice service. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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