1 Message

Thu, Aug 19, 2021 4:57 AM

Voice service has finally been activated, but there's no dial tone.

I restarted my Arris T25 modem, and then I did a factory reset of the modem (per the xfinity troubleshooting FAQ), but still no dial tone.  This brand-new ClearSounds phone is plugged into the Tel1 port of the modem, but the Led for Tel1 on the front of the modem remains unlit. Could it be that xfinity still needs to associate my modem with the phone switch?  

Official Employee


296 Messages

5 m ago

Hi there, @user_1b19e2, thank you for reaching out to us on our Xfinity Forums! Thank you for listing all the troubleshooting steps you have taken so far! Please rest assured you have reached the right team! We can definitely check and confirm the account is properly set up on our end. Please send us a private message with your full name and service address. 

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