Visitor
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1 Message
Voice service has finally been activated, but there's no dial tone.
I restarted my Arris T25 modem, and then I did a factory reset of the modem (per the xfinity troubleshooting FAQ), but still no dial tone. This brand-new ClearSounds phone is plugged into the Tel1 port of the modem, but the Led for Tel1 on the front of the modem remains unlit. Could it be that xfinity still needs to associate my modem with the phone switch?
CCValerie
Official Employee
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974 Messages
4 years ago
Hi there, @user_1b19e2, thank you for reaching out to us on our Xfinity Forums! Thank you for listing all the troubleshooting steps you have taken so far! Please rest assured you have reached the right team! We can definitely check and confirm the account is properly set up on our end. Please send us a private message with your full name and service address.
Here's the detailed steps to private message us:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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