Voice says "Pending Activation"

Thanks for posting on our Community Forums for assistance, user_b9ocha. I’m really sorry to hear you’re having trouble with your new landline setup. That definitely sounds frustrating, especially with the “Pending Activation” status and no dial tone. I'd be happy to troubleshoot this further on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it