GtvH's profile

Visitor

 • 

1 Message

Tuesday, July 2nd, 2024 5:45 PM

Voice Mail Not available

Trying to setup voicemail, *99 tells me my voice mailbox is not available. How do I fix this?

Official Employee

 • 

1.1K Messages

20 days ago

@GtvH

 

Please send us direct message so we can make sure you have the voice mail option on your account.

 

To send a direct message:

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

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