GtvH's profile

Visitor

 • 

1 Message

Tuesday, July 2nd, 2024 5:45 PM

Voice Mail Not available

Trying to setup voicemail, *99 tells me my voice mailbox is not available. How do I fix this?

Official Employee

 • 

1.3K Messages

4 months ago

@GtvH

 

Please send us direct message so we can make sure you have the voice mail option on your account.

 

To send a direct message:

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

forum icon

New to the Community?

Start Here