U

Friday, October 20th, 2023 7:02 PM

Closed

voice landline and internet connectivity

Land line call recipient stops hearing me while I still hear them.  Plus internet intermittently drops (wired and wi fi)

Official Employee

 • 

252 Messages

9 months ago

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

Official Employee

 • 

252 Messages

9 months ago

Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

2 Messages

Asking me to repeatedly send a Direct Message is not a problem fixing reply.  I have sent message again and log of disconnects

Official Employee

 • 

1.3K Messages

Thank you for reaching back out to us @user_r1e8ut, we have received your direct messages and have responded.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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