Visitor
•
1 Message
Voice issues- no dial tone
After re-enabling Bridge mode on my Gateway I have no dial tone. The handsets have all been reset, re registered and are charged. Modem has been restarted.
Visitor
•
1 Message
After re-enabling Bridge mode on my Gateway I have no dial tone. The handsets have all been reset, re registered and are charged. Modem has been restarted.
XfinityThomasC
Official Employee
•
2.8K Messages
5 days ago
Hello, @user_q8rnzy sorry for the inconvenience. In certain markets, only one public IP address is allowed to be assigned in bridge mode. In this case, customers can only successfully connect a personal router to an Ethernet port. If any other devices or pieces of equipment are connected, those devices or pieces of equipment will not receive a public IP address and won't be able to connect to the internet. We may need to perform some troubleshooting to see if this is an issue for you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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