U

Wednesday, September 13th, 2023 8:34 PM

Closed

Voice button doesn't work

Everything works except the voice button

Official Solution

Official Employee

 • 

1.1K Messages

6 months ago

Hi, @rojaw. Thanks for reaching out! You will first want to ensure Voice Control is set to on in the X1 TV Box settings menu. Here is an article that outlines the steps. Turn Voice Control on or off on X1

 

Also, the battery levels in your remote could have an impact on voice commands. You can determine the battery level of your Xfinity remote by following the steps below:

*Press the xfinity button on the remote.
*Select Settings (Gear icon).
*Click on Remote Settings to view the battery level.

If the battery level is red or yellow, try changing the batteries. 

This comment was created from this reply

Official Employee

 • 

1.3K Messages

10 months ago

Hello, @user_a4bfb5. Can you please check the model of the remote you're experiencing issues with? You can either find it on the back panel or within the battery compartment of the remote.

New Poster

 • 

7 Messages

6 months ago

Xr15 voice remote. When i press voice it lights at top red. All other buttons work. 

Official Employee

 • 

1.1K Messages

Hi, @rojaw. Thanks for reaching out! You will first want to ensure Voice Control is set to on in the X1 TV Box settings menu. Here is an article that outlines the steps. Turn Voice Control on or off on X1

 

Also, the battery levels in your remote could have an impact on voice commands. You can determine the battery level of your Xfinity remote by following the steps below:

*Press the xfinity button on the remote.
*Select Settings (Gear icon).
*Click on Remote Settings to view the battery level.

If the battery level is red or yellow, try changing the batteries. 

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here