1 Message

Thursday, March 16th, 2023 4:32 PM

Voice Auto-Forwarding with No Landline Phones or Voice Modem

​We have Xfinity Voice as part of a TV/Internet/Voice package. For convenience, we currently auto-forward all incoming calls to our mobile phone. We now need to upgrade our modem for increased internet speed. I would like to keep our landline Voice number active but would prefer installing an internet only modem and remove our physical landline phones.  If we are willing to give up our landline phones and get a new modem without voice capability, will our Voice number remain active and will calls still be forwarded to our mobile number?​

Official Employee


401 Messages

5 days ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or https://comca.st/3EqVMu7


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


- As you are typing a drop-down list appears. Select "Xfinity Support" from that list


- An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it


forum icon

New to the Community?

Start Here