Marie4890's profile

New Poster

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1 Message

Sat, Apr 6, 2019 9:00 PM

Upgrade disaster

 Have been with this company since 1969. I upgraded my package today and for some reason I don't have phone service.  The automated system keeps telling me to confirm information and I've done there's three different times to no avail. It was a simple upgrade and it seems like the system  is treating it like I'm a new customer which is crazy. I am an elderly woman and need my phone to be working since I have healed issues. I was told by one customer service rep to disregard The automated system that keeps telling me that my phone service hasn't been confirmed. What is going on with you guys that you can't get a simple upgrade of a long time customer right?

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Responses

bobhc

Valued Contributor

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141 Messages

2 y ago

from a prior message,

 

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Marie4890, Thanks for taking the time to post here on the forums! We appreciate your business over the years and I would like to check out your recent upgrade and your voice services. Please send me a private message with your full name for help. 

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