Hello, @user_sewsaww! Thanks for creating a post with your Xfinity Voice (landline phone) voicemail question. To turn off or disable your Xfinity Voice voicemail so that an answering machine or an external system can take your calls instead, you have a couple of different routes depending on whether you want a permanent fix or a quick workaround. The cleanest method is to have us disable the voicemail feature on our end, but you can also bypass it yourself by adjusting the ring count.
If you are using a physical answering machine at home and just want to stop us from taking the call before your machine can answer it, you don't need to turn it off. You just need to make us wait longer than your home machine. By default, our Voicemail answers after about 4 rings (24 seconds). You can push our ring count up to 6 rings (36 seconds) - Go to the Xfinity Voice Settings page online and sign in, click on Call Management, look for Voicemail Ring Count and change it to 6 rings, then set your personal, physical answering machine to answer on 4 rings or fewer. Your home answering machine will always win the race and pick up the call first, effectively bypassing our Voicemail without needing us to help on this end.
Alternatively, if you want to temporarily stop voicemail because you want calls to go straight to a cell phone instead, you can bypass the home voicemail entirely by using Variable Call Forwarding. To turn it on, lift your handset, dial *72, wait for the dial tone, and enter the 10-digit phone number where you want calls sent. You'll hear a confirmation tone. To turn it off, lift your handset and dial *73. Please let us know if either of these options help you accomplish what you're looking to do! Otherwise, our team remains here to support you and your household however we can :)
XfinitySara
Official Employee
•
2.6K Messages
1 hour ago
Hello, @user_sewsaww! Thanks for creating a post with your Xfinity Voice (landline phone) voicemail question. To turn off or disable your Xfinity Voice voicemail so that an answering machine or an external system can take your calls instead, you have a couple of different routes depending on whether you want a permanent fix or a quick workaround. The cleanest method is to have us disable the voicemail feature on our end, but you can also bypass it yourself by adjusting the ring count.
If you are using a physical answering machine at home and just want to stop us from taking the call before your machine can answer it, you don't need to turn it off. You just need to make us wait longer than your home machine. By default, our Voicemail answers after about 4 rings (24 seconds). You can push our ring count up to 6 rings (36 seconds) - Go to the Xfinity Voice Settings page online and sign in, click on Call Management, look for Voicemail Ring Count and change it to 6 rings, then set your personal, physical answering machine to answer on 4 rings or fewer. Your home answering machine will always win the race and pick up the call first, effectively bypassing our Voicemail without needing us to help on this end.
Alternatively, if you want to temporarily stop voicemail because you want calls to go straight to a cell phone instead, you can bypass the home voicemail entirely by using Variable Call Forwarding. To turn it on, lift your handset, dial *72, wait for the dial tone, and enter the 10-digit phone number where you want calls sent. You'll hear a confirmation tone. To turn it off, lift your handset and dial *73. Please let us know if either of these options help you accomplish what you're looking to do! Otherwise, our team remains here to support you and your household however we can :)
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