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user_jsp924
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09/23/2026 7:01 PM

Time displayed on the phone

The time displayed on my landline phones show a time which is 5 hours off.  Anyone else having this issue?

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XfinityGabriel

Official Employee

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3.5K Messages

10 hours ago

 

user_jsp924, Hi there! Thanks for reaching out and bringing this to our attention. I can certainly understand how having the incorrect time displayed on your landline phone would be frustrating. To help narrow this down, can you let me know if all of the phones connected to your service are showing the wrong time, or if it's only a specific handset? Also, has the time been incorrect since a recent interruption, power interruption, or equipment change? With a few more details, we'll be happy to help troubleshoot further. 

 

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BruceW

Gold Problem Solver

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27.7K Messages

5 hours ago

The time displayed on my landline phones show a time which is 5 hours off ...

Date and time are updated along with the caller ID when ever a call comes in. If you haven't received a call since you noticed the time error, call that number from a cell phone or have a friend call, and see if that corrects the problem. Be sure to let the phone ring twice -- caller ID and date/time are sent between the first and second ring.

If it's still wrong after an incoming call let us know!

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