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user_jsp924
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2 Messages

09/23/2026 7:01 PM

Time displayed on the phone

The time displayed on my landline phones show a time which is 5 hours off.  Anyone else having this issue?

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9 hours ago

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XfinityGabriel

Official Employee

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3.5K Messages

17 hours ago

 

user_jsp924, Hi there! Thanks for reaching out and bringing this to our attention. I can certainly understand how having the incorrect time displayed on your landline phone would be frustrating. To help narrow this down, can you let me know if all of the phones connected to your service are showing the wrong time, or if it's only a specific handset? Also, has the time been incorrect since a recent interruption, power interruption, or equipment change? With a few more details, we'll be happy to help troubleshoot further. 

 

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BruceW

Gold Problem Solver

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27.7K Messages

12 hours ago

The time displayed on my landline phones show a time which is 5 hours off ...

Date and time are updated along with the caller ID when ever a call comes in. If you haven't received a call since you noticed the time error, call that number from a cell phone or have a friend call, and see if that corrects the problem. Be sure to let the phone ring twice -- caller ID and date/time are sent between the first and second ring.

If it's still wrong after an incoming call let us know!

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user_jsp924

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I rebooted the modem and the problem was fixed.  I had received phone calls while the time was incorrect.  I waited a few days to see if it would rectify itself.  Thanks for the response.

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9 hours ago

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XfinityJeffB

Official Employee

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729 Messages

That's awesome, we are glad to know that worked. Thank you for sharing it here so other users can receive the benefit of your expertise. Do you have any other questions or concerns we can assist you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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