The unresolved mystery of the disappearing Xfinity Voice orders
Today I filed a THIRD order to add Voice service to my plan (and porting my residential phone line from Ooma).
I filed orders on 8/24, 8/30 and 9/5 and:
- No email is sent to me confirming the order
- An order number is provided but when I call Xfinity one week later, agents tell me that they can't find that order number in my account
- Agents want to start a new order while I'm on the phone (because getting one on a chat is next to impossible) and I'm quoted $30/month, while placing an order online shows a $10/month, so I hung up.
What is going on with Xfinity Voice ordering system? An order number is created but not linked to an account?
Hey Xfinity, I want to BUY a service from you but you are making things very difficult. I will have to spend time by going in person to a store as a last resort.