Hello @user_d03812, and thank you for posting to the Xfinity Community Forum to bring this to our attention. We're sorry for the experience you're having, and would like to troubleshoot to get your phone back up and running as it should be. I'll need to access your account to make sure everything is provisioned correctly.
Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
CCChe
Official Employee
•
6.9K Messages
3 years ago
Hello @user_d03812, and thank you for posting to the Xfinity Community Forum to bring this to our attention. We're sorry for the experience you're having, and would like to troubleshoot to get your phone back up and running as it should be. I'll need to access your account to make sure everything is provisioned correctly.
Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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