Swapped to a new Xfinity modem lost phone service
I have performed and tested the swap to a new Comcast modem, but forgot to test the phone. Turns out this week was very peaceful as no sales calls.
but I do pay for and need the phone service.
I have performed the activation step with success, rebooted both phone and modem, moved the phone to the modem tel1 direct connect, had Comcast tech on chat working (with little details) but no dial tone. I also tried tel2 and walked the outside tel cable to ensure there was no dog re-wiring done. I do not have a old style phone so I can only test with a wireless newer type that has a base station that plugs into the tel port..
have a Comcast tech set for a visit this Saturday but still would like to resolve and call off the truck roll.
any help would be great thanks