Visitor
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2 Messages
Store visit,apparent mistake
I made a visit to the local Xfinity store because I was paying way too much for the things I had neglected to take care of. I dropped my TV service and kept the Internet and my home phone parentheses landline to change these two things I was required to get a new telephone number for my home and wait a week for it to be finished hooked up I guess it has never happened and it’s been over three weeks.
XfinityAlfonso
Official Employee
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2.9K Messages
19 hours ago
Hello user_rzc7iz thanks so much for reaching out here via our Xfinity Forums and letting us know about your recent store experience and subsequent home landline issues. We'd love to help 1-1 so we can get the home phone working and potentially even keep your old number.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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