Contributor
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216 Messages
Right number, wrong name
Starting today, when I call my home phone from my cell phone, my Caller ID at home is showing my cell number, but an entirely different name as the caller! It should come up as "Wireless Caller" and show the number I'm calling from (my cell); instead it shows someone's first and last name, then my correct cell phone number. Can someone advise me on what to do about this? My cell service is not Comcast, but my home phone and my Caller ID service are Comcast. "Wireless Caller" and my cell number have always come up on my home Caller ID, until today.
UPDATE: i tried a test, calling my second cell phone from my first cell phone, the one I was using today. It comes up CORRECTLY on the second phone's Caller ID. The problem seems to be with the Comcast Caller ID service.
Harry3667
Contributor
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216 Messages
3 years ago
Anybody I can talk to about this? Getting it fixed?
Thanks so much for the new "badge" -- but I'd really appreciate some assistance even more.
(edited)
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XfinityMarcos
Official Employee
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2.4K Messages
3 years ago
@Harry3667, thank you for reaching out to our forum for help with your caller ID function. That feature can definitely save time and make sure you're answering the appropriate calls, so I totally get why you want to make sure it's working as it should. Plus, when you call home, you don't want to get screened lol, I have your back and can help. I see you've reached out in a direct message as requested in a different post, and I look forward to working with you.
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Celder735
Visitor
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4 Messages
3 years ago
I am having this same issue…what was the answer to getting it fixed?
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user_efaf9f
Visitor
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1 Message
3 years ago
When I called my mother, she told me that the name on her Caller ID is my soon to be ex-father-in-law. He has NEVER had this #, had this service through Xfinity, and has never set foot in this house. (@hole).
This is a fairly recent thing because nobody told me about it until now. So, how do we fix this. Next will be getting his mail to stop coming to me.
Divorce is hard enough especially when he has become a narcissist, liar, and bully.
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Katmido
Contributor
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24 Messages
3 years ago
I have been a Comcast customer Triple Play under my married name for 22 years. This was a new account. When I call home to my Comcast landline, I do so from a company issued cell phone. Normally, it would say Wireless caller and my correct number or the name of my company and correct number, but normally just wireless caller. In the past month, when I call home, it uses my name from a previous marriage. I have called the call center, told I was being bumped up to a higher tech level, but the wrong caller ID name persists. When I call other people from my cell phone, it looks correct. I tried to create a contact for myself and I named it thinking that might help, but no. When I go online and check recent calls, it lists my correct name as having called. I have also lost all access to voice mail. I don’t have it any more. Now to complicate things even more, I have a step daughter with same name as me, but she has 2 Ls in her name and I have 1-L in mine. When she calls our landline, she also appears on our caller ID as my previous married name which hasn’t been active since 1998. What the heck is going on? It seems like two separate identities with similar spellings are being conflated as one identity with a no longer used name. Ugh!
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