Returning deactivated equipment that is not listed in the Digital Return Center
I activated a new Internet/Voice Modem. The EMTA I had rented is no longer listed in my equipment list. Because of Covid-19 I cannot return it at the store. My equipment is not listed in my account, so I cannot select it to start the return process. How do I return the equipment and stop rental charges?
I need solid, accurate, and helpful advice to solve this issue. Please do not direct me to the Digital Returns Center; the piece of equipment is not listed, which means I cannot select it to generate a UPS label. Please do not direct me to another thread in this forum So far all I've seen is "I have this problem too" and "Doesn't anyone have an answer?"