Request for reaction of Disconnected phone number

My landline was disconnected on 8/26. I am trying to restore the ported number onto my existing gateway, but phone support is forcing me to accept new equipment shipments. Can a digital care agent help me restore the line on my current hardware?

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XfinitySeth

Official Employee

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1.6K Messages

24 days ago

Howdy user_fwspg2! I'm glad you dropped by our community for help, and you're in the right place for help with restoring your Xfinity Voice service 👍 As long as you're using an Xfinity modem that's compatible with the service, you should be able to use that with the Xfinity Voice service no problem. When attempting to get the voice line active again, did our support teams disclose why an Xfinity modem would be needed?

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user_fwspg2

Visitor

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2 Messages

I no longer have an account with xfinity and therefore do not have any equipment. I returned the modem and all other hardware to xfinity. I was told I need an xfinity modem to restore my phone service to have the phone number released to me. Prior to me canceling with xfinity I was told the opposite; that the account needed to be closed before I could request my phone number back. It shouldn’t be this difficult to keep my old phone number. We’ve switched phone carriers before and have always kept the same number. It’s been OUR phone number for over 50 years. It’s heartbreaking that technology has so easily taken away a piece of my home

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24 days ago

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XfinityVictor

Official Employee

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2.5K Messages

user_fwspg2 Can you please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

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24 days ago

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Home Phone Service & Equipment

user_fwspg2

Request for reaction of Disconnected phone number

XfinitySeth

user_fwspg2

XfinityVictor

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