Hi there, Gagabev6! We will need to restart the line so you can get that ported to the new provider. Is this an Xfinity Mobile line or a Xfinity home phone? Were you already in the porting process when it disconnected or had that not started at all yet?
XfinityRay
Official Employee
•
3K Messages
1 month ago
Hi there, Gagabev6! We will need to restart the line so you can get that ported to the new provider. Is this an Xfinity Mobile line or a Xfinity home phone? Were you already in the porting process when it disconnected or had that not started at all yet?
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