Problems Activating Voice Service; No dial tone

I'm having problems activating the Xfinity Voice service - already have Internet and Table service.

I requested a voice PIN via email yesterday but never received one - so requested one via USPS (scheduled to arrive in 5-8 days).  Also, I have a Netgear CM 2050V modem, and tried resetting several time, but the telephone light does not light, and I have no dial tone.  On the Netgear forum some users mentioned Xfinity has to trigger a "TN Provisioning"?