Regular Visitor
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3 Messages
Problems Activating Voice Service; No dial tone
I'm having problems activating the Xfinity Voice service - already have Internet and Table service.
I requested a voice PIN via email yesterday but never received one - so requested one via USPS (scheduled to arrive in 5-8 days). Also, I have a Netgear CM 2050V modem, and tried resetting several time, but the telephone light does not light, and I have no dial tone. On the Netgear forum some users mentioned Xfinity has to trigger a "TN Provisioning"?
XfinityLinda
Official Employee
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805 Messages
16 days ago
Thank you for meeting us in our community, @awangedhs! We are sorry to hear about the trouble activating your Xfinity Voice. Is Xfinity Voice a new service for your home, and just added on? Or was it previously on the account, and you are updating your modem? I can confirm your Netgear CM 2050V is a compatible modem for Xfinity.
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