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awangedhs
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Regular Visitor

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3 Messages

Sunday, November 19th, 2023 10:21 PM

Problems Activating Voice Service; No dial tone

I'm having problems activating the Xfinity Voice service - already have Internet and Table service.

I requested a voice PIN via email yesterday but never received one - so requested one via USPS (scheduled to arrive in 5-8 days).  Also, I have a Netgear CM 2050V modem, and tried resetting several time, but the telephone light does not light, and I have no dial tone.  On the Netgear forum some users mentioned Xfinity has to trigger a "TN Provisioning"?

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Updated 

13 days ago

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XfinityLinda

Official Employee

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805 Messages

16 days ago

Thank you for meeting us in our community, @awangedhs! We are sorry to hear about the trouble activating your Xfinity Voice. Is Xfinity Voice a new service for your home, and just added on? Or was it previously on the account, and you are updating your modem? I can confirm your Netgear CM 2050V is a compatible modem for Xfinity.

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awangedhs

Regular Visitor

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3 Messages

It is a new service, just added on.

Thanks

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16 days ago

0

XfinityLinda

Official Employee

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805 Messages

@awangedhs We can go ahead and run through some troubleshooting with you to see if we may get your Voice service activated. We did get your Direct Message, so we will continue there for now. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 days ago

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XfinityRay

Official Employee

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1.5K Messages

It was great working with you to get the phone activated, @awangedhs! We are always here to help and are able to assist with all account needs if you have any future concerns. Feel free to reach out anytime!

For community knowledge, if you have a separate router from your modem it is best if you unplug the power to it while we provision the modem. The router can cause the signal to not process properly at the modem. Once we sent the provisioning signal with the router's power unplugged the phone service started working. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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