Visitor
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1 Message
porting xfinity landline to another carrier
My mother passed away and I want to port her landline voip from xfinity to another carrier, so I can keep the phone number for a bit longer. How do I do this? Her house is being sold and I need to end her xfinity service and was told the porting needs to happen before I end service.
XfinityBenjaminM
Official Employee
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2.3K Messages
27 days ago
Normally, with porting a number to another provider, you just need to let the company know that there is a phone number you need to port, and it's taken care of through them. We handle it the same way if someone is bringing their service to us. You will want to port the number to them well before the phone line is disconnected so that it has enough time to carry over.
Once you get that taken care of, we'll be able to assist you in disconnecting the account. Hope this helps!
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