TwistedSin's profile

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Thu, Aug 8, 2019 10:00 AM

Porting phone number

I had Xfinity Voice service installed on 7/30/19, and I was advised to allow 3 business days for the number to port/be ported.  As of today 8/8/19, I am able to make calls but not receive them.  When I called AT&T (the old provider) to cancel my remaining services with them, they are showing that the number has not yet been ported.

How much longer will this take?  I really don't want to have to pay two phone/internet bills, but I can't cancel with AT&T until this process is finished.

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Official Employee


1.9K Messages

2 y ago

TwistedSin, thank you for taking the time to reach out to us here on the forums! I'd love to have the opportunity to take a look at this further with you, I totally understand how important it is to have the phone service working properly. To get started, please send me a PM with your first and last name. Thank you! 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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