Visitor
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3 Messages
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and given a link to private message an Xfinity representative. The representative assigned to my case, Kiki, was wonderful and provided me with a single point of contact until my issue was ultimately resolved. Even she was faced with several roadblocks along the way. As part of my transfer of services, I also moved my internet and voice from Comcast Business to Xfinity Residential. At the time, I asked to port my old Comcast Business Voice number to Xfinity Residential. I was told that I could not do it until my Comcast Business service was terminated. Now, three weeks later, my Comcast Business Voice line has stopped working, so I switch the phone cord from my Comcast Business gateway over to my Xfinity Residential gateway and got dial tone. The current number is not my original number. I would like to port my original number over to my Xfinity Residential voice account now. I dread having to navigate through the endless string of, very polite but ultimately unhelpful, offshore customer service representatives. Could someone monitoring this forum please contact me so that I can finally complete my transfer from Comcast Business to Xfinity Residential? Thank you.


XfinityEmilyB
Official Employee
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2.6K Messages
3 months ago
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user_vc9cg1
Visitor
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2 Messages
2 hours ago
I am having the same problem. I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been one the phone several times for several hours being bounced around from department to department and no one does anything to help. I am very frustrated because when I signed up for Xfinity service recently, I explained that I wanted my number ported over. The rep assured me that this would not be a problem, but it has been nothing but a problem. I have wasted so much time on this issue without any resolution. I tried chatting with an agent online to help me with this. He said that the number was ported and would be connected in a couple of days. Four days have passed, and my phone number is still not ported over. I am at my wit's end over this. I don't know what else to do. The phone service agents and online agents have proven to be extremely incompetent as no one has been able to help me with this issue. I am very displeased and disappointed with my Xfinity service to this point. I'm posting here as a last effort to get help with porting my number over before I out right cancel my service. Is there anyone who can help me get this done or point me in the right direction to someone who can help?
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