Visitor

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3 Messages

Sunday, October 19th, 2025 3:25 PM

Porting number from Comcast Business Voice to Xfinity Residential Voice

I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential.  I only received useful help once I posted about my experience on the Xfinity Mobile community forum.  I was contacted and given a link to private message an Xfinity representative.  The representative assigned to my case, Kiki, was wonderful and provided me with a single point of contact until my issue was ultimately resolved.  Even she was faced with several roadblocks along the way.  As part of my transfer of services, I also moved my internet and voice from Comcast Business to Xfinity Residential. At the time, I asked to port my old Comcast Business Voice number to Xfinity Residential.  I was told that I could not do it until my Comcast Business service was terminated. Now, three weeks later, my Comcast Business Voice line has stopped working, so I switch the phone cord from my Comcast Business gateway over to my Xfinity Residential gateway and got dial tone. The current number is not my original number. I would like to port my original number over to my Xfinity Residential voice account now.  I dread having to navigate through the endless string of, very polite but ultimately unhelpful, offshore customer service representatives.  Could someone monitoring this forum please contact me so that I can finally complete my transfer from Comcast Business to Xfinity Residential?  Thank you.

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Official Employee

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2.6K Messages

3 months ago

 

user_0xtkt8 Thank you for posting on our community forum and I'm sorry for the issues you've faced while trying to move your phone number from Comcast Business to Xfinity Residential. You've reached the perfect place to get help and my team will stick with you here every step of the way until we find the best possible resolution. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

Visitor

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2 Messages

2 hours ago

I am having the same problem. I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been one the phone several times for several hours being bounced around from department to department and no one does anything to help. I am very frustrated because when I signed up for Xfinity service recently, I explained that I wanted my number ported over. The rep assured me that this would not be a problem, but it has been nothing but a problem. I have wasted so much time on this issue without any resolution. I tried chatting with an agent online to help me with this. He said that the number was ported and would be connected in a couple of days. Four days have passed, and my phone number is still not ported over. I am at my wit's end over this. I don't know what else to do. The phone service agents and online agents have proven to be extremely incompetent as no one has been able to help me with this issue. I am very displeased and disappointed with my Xfinity service to this point. I'm posting here as a last effort to get help with porting my number over before I out right cancel my service. Is there anyone who can help me get this done or point me in the right direction to someone who can help?   

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