Porting a phone number from another carrier to my existing Xfinity phone number

24 years of loyalty and worst service I have ever experienced lately

I will be on attempt number 7 with requesting Xfinity to port my phone number from another carrier to make it my Xfinity phone number and they have failed to do so every single time, despite guaranteeing me or assuring me it will be fixed within 3-5 days or 24-48 hrs and when it not fixed, I have to call back and explain everything again to a different agent whom does a different process than the last agent did but then again guarantees me it will be fixed. On top of that they instead give me a new number I did not request!! I was given assurance that my issue was escalated to the highest level “portal engineers” whom would fix my issue with 24-48 hours but yet nothing has been fixed. Now I have a different phone number that I didn’t request and also doesn’t work and still waiting for my phone number to be ported which has not yet happened.

24 years of loyalty to Xfinity and this is what I get