I relied on language on the Xfinity website regarding number porting when deciding to switch to Xfinity: "You must establish service in the same geographical area (rate center) as your old residence. Comcast cannot port phone numbers across rate center boundaries."
I checked porting when placing the order but an agent told me to place the order with a new phone # requested, and then to request porting after installation.
Now, I am told that my number can't be ported because it crosses a rate center boundary.
It's the same address. I have not moved. How can this be?