Visitor
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5 Messages
Port complete - Requesting removal of Voice service from account
My home phone number has successfully ported out to another provider. I need an official employee to assist me in removing the Xfinity Voice service from my account while keeping my TV and Internet services exactly as they are.
Please let me know when I can send a Direct Message with my account information to finalize this cancellation.
Thank you.
XfinityEva
Official Employee
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2.8K Messages
3 hours ago
Hi @user_91lbav we can definitely help with this request. Please feel free to send us a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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