Contributor
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141 Messages
Please Bring Back Address Book Parameter On Voice Side
I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a woman, while George Harding is clearly the name of a guy! I used to be able to add calls to my Address Book on the Voice side, but since they've taken that parameter away, it's becoming extremely frustrating for me. I've sent feedback to Tom Karinshak, and so far, they've told me they'll escalate my request to higher tier support. I haven't got an answer from them since January of this year, but it probably wasn't regarding the Address Book Parameter. The most recent answer about that one was in May of 2025.




XfinityAbby
Official Employee
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712 Messages
5 hours ago
Hello @Annabelle2, thank you for reaching out to us. I would like to see if we can at least get your moms name to show correctly when she calls. Do you know if you are an authorized user on her account?
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Annabelle2
Contributor
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141 Messages
5 hours ago
She doesn't have a Comcast account. She has an IPhone. I have a Comcast account with internet, Email and a landline phone.
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