RayLee1987's profile

New Poster

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1 Message

Tue, May 7, 2019 9:00 AM

phones won't ring

For past 6 months our landline either doesn't work, or you can make an outgoing call but can't receive a call.  Caller can't leave message.

Current situation is phones work but don't ring.  Can only catch a call if we see it on the TV screen.

Have reset and checked all phones over and over during the last 6 months.  Random use and we are charged for service.

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Responses

New Poster

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1 Message

2 y ago

I would like to see a reponse to this issue as I am experiencing a similar issue.  It is not all the time, very intermittent.

ComcastJoeTru

Official Employee

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6.7K Messages

2 y ago

Hello RayLee1987. Welcome to the Xfinity Forums and thank you for creating your first thread. I can assist with troubleshooting your receiving calls / ringer issue. Please send me a private message and include your full name so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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6.7K Messages

2 y ago

Hi RayLee1987. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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