Skip to main content
Kemo509's profile
Kemo509
1st Reply
1st Topic

Frequent Visitor

 • 

7 Messages

Saturday, October 25th, 2025 11:31 AM

Closed

Phone

I had to relocate my modem and now I have no dial tone. I do have a phone line connected to the modem but no dial tone.

I just have cordless phones.

Question

 • 

Updated 

26 days ago

22

1

0

Oldest First
Selected Oldest First
XfinityPaula

Official Employee

 • 

1.7K Messages

26 days ago

Good morning Kemo509. Thanks for reaching out to us here for help with the phone not working after moving the modem. I'm sorry that you have been stuck with no phone service. I hope that you were able to figure this out already. In the future for urgent situations like this please use our customer service support area so that your post is routed to us without delay.

When you moved the modem was the telephone line connected to a phone jack in your home or directly to the cordless phone base? You will want to make sure that the telephone line is plugged into tel1 on the back of the modem. 

4

0

Kemo509

Frequent Visitor

 • 

7 Messages

Hi, thank you for responding.

I, just yesterday,  plugged my cordless base into the modem (tel1). That one and my other two cordless phones work !!!

The weird thing is my kitchen phone that is plugged in the wall (not cordless) is not working. 

I'm not to concerned with this.

26 days ago

0

XfinityPaula

Official Employee

 • 

1.7K Messages

Kemo509 I'm so happy to hear that you were able to get the cordless phones working! What I think happened is moving the modem from that location we lost the phone service back feeding to the home wiring for all your phone jacks. If you are happy with the cordless phones alone working than we can leave the connections as they are. If you want the other phone outlets in your home working we would need to set up an appointment or put the modem back to it's initial spot and rejoin those connections. 

Is there anything else that we can help you out with for now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

26 days ago

0

Kemo509

Frequent Visitor

 • 

7 Messages

I am ok with the cordless working alone. Again, thank you for responding. 

26 days ago

0

XfinityPaula

Official Employee

 • 

1.7K Messages

Kemo509 It's my pleasure! Thanks again for reaching out and sharing the trouble with us on our Xfinity Forums. Have a great week! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

26 days ago

0

forum icon

New to the Community?

Start Here