MysDee's profile

New Poster

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1 Message

Sat, Jun 29, 2019 7:00 PM

Phone voice drop

I just joined the Xfinity group in January 2019.     My contract covers home phone, tv and cell.    When talking on the HOME phone line,   it varies regarding how long I am talking.    Then it drops me and the person I am talking to cannot hear me.    I CAN hear them.     I hang up and re-dial.    Then we restart our conversation ONLY to have the line drop ME again and again I can hear the person on the other side.        Also, I had been told there is cracking on my line.   I did PURCHASE a NEW phone.     I still have the problem.    And it is never with the same person.   Today, I called Comcast and it dropped me and I could hear the rep.    Don't know if there is a link to my computer......but sometimes it is STUCK.    I was told there could be an electrical jump to my Comcast line????   Anyone hear of that?   Comcast has been out 2 times now.   Problem NOT resolved.  

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Responses

CCPhill

Silver Problem Solver

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11.2K Messages

2 y ago

Hi MysDee, thank you for reaching out and welcome to our Community Forums.   I would like to help troubleshoot your phone issue further, could you please send me a private message with your full name to begin?

 

Thank you 

CCPhill

Silver Problem Solver

 • 

11.2K Messages

2 y ago

Hello MysDee, I haven't heard from you but please reach back out if you still need assistance and we will gladly help!.

 

Thank you 

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