Hi there, @user_qofvqv! I understand you need assistance with your Xfinity Voice line not having a dial tone. You can check for any area interruptions in the handy Xfinity app. When you go through troubleshooting in the app, it will check for that.
Here are a few troubleshooting steps that can fix this problem:
1. Reset your modem.
2. Check that the phone cord is plugged into Tel 1 on the back of the modem.
3. If you have a cordless phone, put that on the base and then reset the phone base unit.
Please let me know if this helps or if you need additional assistance.
XfinityRay
Official Employee
•
3.9K Messages
11 hours ago
Hi there, @user_qofvqv! I understand you need assistance with your Xfinity Voice line not having a dial tone. You can check for any area interruptions in the handy Xfinity app. When you go through troubleshooting in the app, it will check for that.
Here are a few troubleshooting steps that can fix this problem:
1. Reset your modem.
2. Check that the phone cord is plugged into Tel 1 on the back of the modem.
3. If you have a cordless phone, put that on the base and then reset the phone base unit.
Please let me know if this helps or if you need additional assistance.
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