Hello @user_i4evum, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble using your phone. I understand how frustrating that can be, especially when you’re trying to reach someone and aren’t able to. To better understand what’s going on and help resolve this as quickly as possible, could you please let me know whether you’re referring to a mobile phone or a home landline? Additionally, what happens when you try to make a call, and what happens when someone tries to call you?
XfinityMarshante
Official Employee
•
1.1K Messages
8 hours ago
Hello @user_i4evum, thank you for taking the time to leave a post. Sorry to hear that you’re having trouble using your phone. I understand how frustrating that can be, especially when you’re trying to reach someone and aren’t able to. To better understand what’s going on and help resolve this as quickly as possible, could you please let me know whether you’re referring to a mobile phone or a home landline? Additionally, what happens when you try to make a call, and what happens when someone tries to call you?
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